Privacy Policy

1. Introduction

OrbisCommerce LLC ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform and services.

2. Information We Collect

Personal Information

Name, email address, phone number
Billing and payment information
Company name and business details
Shipping addresses and recipient information

Automatically Collected Information

IP address and device information
Browser type and operating system
Pages visited and time spent on our platform
Clickstream data and referral URLs

Shipment Data

Package dimensions, weight, and contents
Origin and destination addresses
Tracking events and delivery status
Customs declaration information

3. How We Use Your Information

We use the information we collect to:

Provide, operate, and improve our services
Process shipments and generate shipping labels
Communicate with you about your account and shipments
Send transactional emails and service notifications
Comply with customs and legal obligations
Detect and prevent fraud or abuse
Analyze usage patterns to improve our platform

We may share your information with:

Carriers and logistics partners — to fulfill shipments (DHL, USPS, and others)
Customs authorities — as required by law for cross-border shipments
Payment processors — to handle billing securely
Service providers — who assist in operating our platform under confidentiality agreements
Legal authorities — when required by law or to protect our rights

We do not sell your personal information to third parties.

5. International Data Transfers

OrbisCommerce operates across multiple countries including the United States and Turkey. Your data may be transferred to and processed in countries outside your own. We ensure appropriate safeguards are in place for all international transfers in compliance with applicable data protection laws.

6. Data Retention

We retain your personal information for as long as your account is active or as needed to provide services. Shipment records are retained for a minimum of 5 years to comply with customs and tax regulations. You may request deletion of your data subject to legal retention requirements.

7. Your Rights

Depending on your location, you may have the right to:

Access the personal information we hold about you
Correct inaccurate or incomplete information
Request deletion of your personal information
Object to or restrict processing of your data
Data portability — receive your data in a structured format
Withdraw consent at any time where processing is based on consent

To exercise your rights, contact us at privacy@orbiscommerce.com.

8. Cookies

We use cookies and similar tracking technologies to enhance your experience on our platform. You can control cookie preferences through your browser settings. For more information, see our Cookie Policy.

9. Security

We implement industry-standard security measures including encryption, access controls, and regular security audits to protect your information. However, no method of transmission over the internet is 100% secure.

10. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children.

If you are located in the European Economic Area, you have additional rights under the General Data Protection Regulation (GDPR). Our legal basis for processing your data includes:

Contract performance — processing necessary to fulfill our services
Legal obligation — compliance with customs and tax laws
Legitimate interests — fraud prevention and platform improvement
Consent — where explicitly provided